Ontolica Solution Use Case
Create custom search result pages
Create a custom search experience
The way in which information is found and consumed at a given firm significantly varies from between departments. So in order to reflect this, it is important to customize how search in SharePoint presents information and what functionality is offered to end-users to refine search results in order to find relevant information quickly.
Analyze key search functionality requirements
Google has taught us that “less is more” when it comes to search. However, enterprise search solutions often require much more functionality. It is crucial to carefully analyze and understand what search functionality is needed for your organization, as well as the business processes that SharePoint is supporting. It is also helpful to discover where the current bottlenecks are in search to ensure that those problems are addressed before designing a new search experience.
Understand departmental differences
At a given firm, each department clearly possesses very different information needs. For example, marketing might need access to market research, customer satisfaction survey results, brochures etc., whereas legal might require access to contracts, terms and condition templates, and law material. Individual search features can be implemented in an audience specific context to enable, for example, usage of different metadata and views for each department to easily refine search results based on end-users organizational membership.
Personalize search to individual preferences
To align with the needs of end-users it is logical to enable personalization of the search experience. This includes empowering end-users to set and store their individual search preferences in SharePoint. For example, preferences for the search result page UI design can vary radically depending on information needs, so giving each user the ability to personalize their search space is becomes very important. Features such as “sort order” and “number of results per page” are just a couple of examples of functionality that end-users enjoy personalizing.