SurfRay

Ontolica delivers search improvements and faster, more effective work processes for the Intel Corporation, by integrating deeply and efficiently with SharePoint.

Reduce Reproduction

Intel® Corporation, the world leader in silicon innovation and technical development, leverages the power of Ontolica® Search to connect their design community with best known methods for the design and manufacturing process of their products.  Ontolica® was selected to provide a “more granular search than the standard MOSS search engine, and better ability to find related searches” according to Michael Ritchey, Web Developer at Intel.  When presented with too much information, Ontolica® Search helps Intel’s product designers to narrow down the results to what they are specifically looking for.

According to Michael, “the whole point of the work learning site is so that people do not have to find solutions to known problems.  Ontolica® really cuts down in our delays in getting our designs completed.  We weren’t able to do that successfully with MOSS search because it was too broad.  It showed too much information and nobody want to wade through thousands of hits.  By using Ontolica®, we can really refine that more quickly.”

Easy Administration, Easy Upgrades

Intel® has been using Ontolica® Search since the fall of 2007.  Speaking with Michael provides a rare insight into the how Ontolica’s administrative console and upgrade process makes life easier for SharePoint administrators, and brings new features to end users at no license charge.

When asked about making customization to Ontolica®, Michael says “I was very pleased.  I actually didn’t need any written documentation.  It was all there on the screen.  I just had to read what was on the ASPX page and follow the instructions there.  It was all very clear, very straightforward.  I didn’t have to guess at anything.”

Intel recently upgraded Ontolica® to the latest version through the all inclusive software assurance.  “There were no issues with the upgrade; it was done in less than 5 minutes.  It was the easiest installation and patch I have ever done.  It was very well documented in paper and on video.  The process itself, I blinked and it was over with” says Ritchey.

The patch provided new features such as search-as-you-type and intelligence driven search suggestions without an upgrade fee.  Michael finishes to say, “the all inclusive license and maintenance really has made my life a lot easier too because I don’t have to worry about that stuff.  It has really made my life a lot simpler.”

About Intel

Founded in 1968 to build semiconductor memory products, Intel introduced the world's first microprocessor in 1971.  With over 75,000 employees worldwide, they are currently the world’s largest semiconductor chip maker.

About SurfRay

Founded in 2000, SurfRay is a global leader in search infrastructure software for enterprises that delivers highly packaged enterprise search solutions that are easy to try, buy and install. SurfRay has more than a 1,000 customers in over 30 countries and is dual headquartered in Santa Clara, USA and Copenhagen, Denmark.