Support
Before contacting our support team, please consult our manuals which are included with our software package for your convenience.
Surfray is focused on product usability both for our customers and for our customers’ customers. To extend this focus, we provide the utmost in customer service and support.
Levels of Support
Surfray is dedicated to providing service on all levels and variations of MondoSearch, be it Site search, Intranet search, portal search, or various Enterprise search- or Content Management solutions.
For our customers we offer two levels of support, Standard or Gold.
Standard support (CD & Hosted customers):
Reactive support during business hours on MondoSearch
Gold Support (CD & Hosted customers):
24-7 phone and e-mail support on MondoSearch